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We offer essential services to help you set up your website for success. Using custom emails for your website is an essential part of building trust with your site visitors, customers and partners. Our amazing email.icu tool is the answer to your emailing needs.
Get expert tips on increasing the deliverability rate of your emails
Reduce the chance of your mail being sent to spam by familiarising yourself with these practises. This information will help to ensure your mail is always successfully delivered without any issues.
To provide you with the best quality service we’ve applied reasonable email restrictions. This also ensures that our service works for all customers quickly and efficiently. Our limitations include sending/receiving up to 10,000 emails per day. If you regularly exceed the limits you will be contacted and may be removed from the system.
In order to protect the system’s integrity, automated email and spam are regulated at significantly lower limits. To ensure the integrity of our email service, we reserve the right to change limits without notice or warning.
Limitations help to prevent spammers from using the service for malicious use.
Sending Limits keeps our service running fast for all our users.
Our platform limits and does not allow users to receive more than 400 emails within a 10-minute period.
This prevents users from being spammed or have a DDOS attempt made on their service. It also helps to keep our service stable for our other users who may have been spammed on other mailboxes.
All additional emails will be deferred, and senders can successfully resend their emails after the 10-minute period ends.
To ensure a reliable and consistent service we have introduced a fair and easy daily recipient limit for our users. This lets you send emails to a maximum of 10,000 recipients in a 24-hour period. For instance, 100 different emails to 100 recipients Is classed as sending 10,000 emails.
Yes. We try to fight against spam and DDoS attacks by placing a 400-email receiving limit per 10 minutes to user accounts. Whenever a mailbox receives more than 400 messages during a 10-minute period, the additional messages will be delayed. Normally the sender will try to resend the email, however, after the 10 minutes have passed the email will be successfully sent.
Mailboxes designed to receive automated emails with a high-volume are more likely to be affected by this limit. This includes, mailboxes designed to get messages from devices or programs that send diagnostic information via email, and systems which generate high volumes of email from services like CRMs and support ticketing systems.
To report abusive or spam emails we suggest forwarding said email to [email protected]. We partner with anti-abuse specialists to process complaints and make the necessary remediation actions.
Yes. The Maximum size for sending any message, with or without an attached file is 50 MB.
In the event you notice problems with your deliverability, first ensure that you are not on a blacklist list. By checking External resource pages like Sorbs, Spamhaus or Lashback Unsupscribe Blacklist, you can find a collection of blacklists used by our platform.
In addition, please check to ensure that you are using legitimate authentication such as: DMARC, DKIM or SPF.
For further assistances, consider sending a message to [email protected].
No. We do not offer a bulk email service. To safely send messages in bulk, ensure that you use a reputable bulk mailing service to avoid blocked emails. Reputable bulk providers send your emails using best practices that are acceptable and eliminate emails being marked as spam.
*For more frequently asked questions, see Hosting.uk’s complete web hosting FAQ.